Frequently Asked Questions

1. What products do you offer?

We specialize in custom-printed merchandise including t-shirts, mugs, caps, tote bags, keychains, pens, and more. We also provide unique souvenir items tailored for Malta.

2. Can I order in small quantities?

Yes! We cater to both small personal orders and bulk corporate or retail quantities. Minimums may apply depending on the product.

3. Do you offer bulk pricing?

Definitely. Bulk orders get discounted rates. Contact us with your quantity and product type for a custom quote.

4. Do you ship internationally?

Our main market is Malta and Gozo, but we can ship internationally upon request. Shipping costs depend on destination and order size.

5. How do I place an order?

You can place an order trough our web shop or for bulk orders by contacting us via our website's contact form, by email, or WhatsApp. We’ll walk you through the steps!

6. What are your payment options?

We accept credit/debit cards and bank transfers. A deposit may be required for large or custom orders.

7. Can I provide my own design?

Yes! Send us your logo, artwork, or even a sketch. We accept common formats like PNG, SVG, AI, or PDF.

8. Do you offer design help?

Absolutely. Our in-house team can help you create or clean up your design for print. Just tell us your idea! ** Charges may apply

10. How long does it take to get my order?

Most orders are ready within 2–4 working days. Urgent or express services may be available depending on your product and deadline. Bulk Order take around 2-4 weeks depending on quantity and product.

11. Can I see a sample first?

We can send digital previews for approval. For large orders, physical samples can be arranged subject to charges.

12. Do you offer embroidery and print?

Yes — we offer embroidery, screen printing, DTF (Direct to Film), sublimation, UV printing, and vinyl heat transfer. We'll choose the best method based on your design and product.

13. What’s your return policy?

Since all items are custom printed, we can’t accept returns unless the product is faulty or there was an error in production.

14. Is it safe to upload my logo or artwork?

Yes — your designs are kept private and only used for your order. We do not reuse or share artwork without permission.

20. Where are you based? Can I visit?

We are an online shop, for large orders onsite meetings can be arranged.